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Education & research | For museums | Developing a Museum Education Service
  Introduction
Working with schools
Learning experiences for all


Finding a space
Designing and organising your activities
Administration
Fundraising
Information and support services
Education policy
Health and safety issues

Child protection
Working with volunteers
Dealing with problems
Skills and training
Resources and equipment
Handling collections and conservation
Step-by-step guide
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Administration

Some administration work is essential for the smooth running and sustainability of an education service. However, it can be kept to a minimum and the best practice is to keep it simple. The main areas you need to set up are:
* Marketing and publicity strategy
* Booking system for schools and groups
* Record keeping

Marketing and publicity
 
A man helping a little girl to make a model boat, in a marquee designated for family activities.
Image: Photographs and a press release can be sent to local papers.
 
There are various ways of marketing your service including:
* Mailing out to schools.
Mail out on a regular basis – at least every term – just before or after a holiday when teachers are planning the next term’s work in detail. Term dates and schools’ addresses should be available on the local education authority website. It is also advisable to try to get specific names of teachers at the schools because a general posting to a school tends to get lost on a table in the staff room never to be seen again!
Try aiming for different targets each mailing. For example, you could address some things to ‘Headteacher’ the first time then ‘Head of Science/History’ the next time (secondaries and colleges only) or ‘Science/history co-ordinator’ (primaries) and so on.
Keep a note of all the teachers that you make personal contact with and what their position in the school is.
* Press releases
Press releases or articles written up about workshops that have already taken place can be sent to local magazines and newspapers. It is useful to try to build up a relationship with your local newspaper as it will help you to get pieces in on a regular basis.
* Schools intranet service.
Some Education Authorities have a system for disseminating information directly to schools through the internet and may be happy to include information about your service.
* General advertising
Any adverstising material produced for the museum should include information about the education service since teachers are museum visitors in their free time!
* Website
Set up a website for your museum with easy links to education service pages. So much ‘finding out what’s on’ is done through the internet these days that it pays to pop up on a search engine.
*Reciprocal arrangements
Make reciprocal arrangements with other education providers (this is where it helps not to be in direct competition with other sites) and get links put to your website from theirs if possible.
* Support groups
Join a local support group eg EPIC (see Working with Other Providers) - they may have websites or publications which carry publicity for individual museums and galleries.
* Local radio and newspapers
Most local media services have free listings of ‘what’s-on’ in the local area. Sending in information about events regularly may also result in the media picking up on you and doing a special article about your site.
* Other local events
Use any other special occasions or activities in your vicinity to distribute information. Even church and school fetes can be useful places to put out some information.
* Teachers’ days or evenings
Techers may come out at weekends if offered free admission for themselves and possibly for their families. You can then take the opportunity to give them information about your education service and actually show them what is on offer. You could set up after-school teachers' evenings if you are fairly near a school cluster.
 
Booking system
 
An efficient booking system is absolutely essential if you want to avoid misunderstandings and crossed messages,do not just depend on a telephone booking.
Email is good for getting confirmation of dates and times. Make sure that you have a confirmation in both directions and print out a hard copy of correspondence just in case there is any confusion later on.
The alternative is to send out a postal booking form for the teacher to fill in all the correct details and sign before returning to you. A good way of doing this is to have a two sheet form so that the teacher has one to remind her of the booking details and have a similar or exact copy for your records. A specimen postal booking sheet can be downloaded from the pdf link below.

pdf file link
 
Keeping records
 
It is useful to keep record of visits. These records should include:
* Date of visit.
* Workshop title or content
* Name of school
* Name of teacher
* Number of children attending
* No of supervising adults
* Price quoted
* Paid or invoice to school required
This type of information can be filled in on a signing-in sheet to be filled in at the beginning of each workshop and transferred to a spreadsheet.
The information gleaned this way will help you to evaluate your education programme, make judgements as to the effectiveness of individual publicity campaigns and be used as evidence of activity and take-up which is sometimes required if you want to bid for funding from somewhere. The school staff information will also help you target future mail-outs to teachers that you know are interested in out-of-school visits.
 

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